How to create a Department?

Please follow the below procedure to add a new department.

1. From the left menu, choose “Manage Departments”.
2. Click on the “Add” button.
3. Just enter the department name.
Note : Department name should not be duplicate.
4. Save the department which will be listed in the table in A to Z alphabetic format.
Note : You will be able to edit/delete information from the listing screen by choosing any action which you want to perform.

How to create a User?

Please follow the below procedure to add a new user in the system:

1. From the left menu,choose “Manage Users”.
2. Click on “Add User” button.
3. Need to enter all the required fields and give access to that user.
Note : When this user will login, it will be able to see those left menus which have given access to them. Also assign a role to that user as Admin or User.
4. Save all details and will update in the listing screen.
Note : You will be able to edit/delete information from the listing screen by choosing any action which you want to perform.

What Admin users can do?

Admin users can have access of following things:

1. Admin can see all menus and inside data.
2. Admin can see all service request assigned to other users.
3. Admin can see all deleted files or folders in recycle bin menu as well as admin can able restore it again.

How to create a Responsibility?

Please follow the below procedure to add a new responsibility in the system:

1. From the left menu,choose “Manage Responsibility”.
2. Click on “Add” button.
3. Enter the responsibility name, description and responsible person.
Note : Responsibility name could not be duplicate and responsibility will be assigned to that responsible person.
4. Save all details which will be listed in the table in A to Z alphabetic format.
Note : You will be able to edit/delete information from the listing screen by choosing any action which you want to perform.

How to create a Group?

Please follow the below procedure to add a new group in the system:

1. From the left menu,choose “Manage Group”.
2. Click on “Add Group” button.
3. Enter the group name, and select the multiple users to create a group of them.
Note : Group name could not be duplicate.
4. Save all details which will be listed in the table in A to Z alphabetic format.
Note : You will be able to edit/delete information from the listing screen by choosing any action which you want to perform.

How to request for any service?

Please follow the below procedure to request for any service:

1. From the left menu,choose “My service request”.
2. Click on “Create New Request” button.
3. Enter title and select the related type from the dropdown.
Note : In dropdown you can see all those which you added in Manage Responsibility menu.
4. Save all details and the ticket will be transferred to the respective responsible person in “Assign Service Request” menu.
5. It has been listed in the table with “Pending” status.
6. You can cancel the request any time by just clicking on “Cancel Request” button and cancelled/closed request will appear in “Closed” tab.
7. In the “Pending” tab you can see all the other requests like Pending, Resolved, and Reopened.
8. You can update Resolved/Reopened request by giving comment and attaching file for any reference.
Note : Supported file formats are .docx, .xlsx, .xls, .pdf and should be of maximum 50 MB.

Where you can see assigned tickets?

Please follow the below procedure to see assigned service request:

1. From the left menu,choose “Assigned Service Request”.
2. Here, you can see all the assigned tickets to you by any users with “Pending” status.
3. By clicking on “Update” button you can be able to see details of the ticket.
4. You can resolve the ticket by adding comment and attaching required file to the ticket.
5. All the resolved tickets will be listed in the “Pending” tab.
6. Ticket will be closed or reopened by the user who raised the service request.
7. Closed tickets will be listed in “Closed” tab.
8. Reopened tickets will be listed in “Pending” tab.